Published
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April 7, 2017
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OfflineKaiser tests new approaches to the patient experience
Kaiser Permanente is opening up 10 "health hubs" in Southern California over the next 18 months to test innovations it hopes to apply to the rest of its health system. The medical offices will test new approaches to the entire patient experience, from the reception area to the exam room. Kaiser CEO and Chair Bernard Tyson says the changes are aimed at "creat[ing] a holistic experience" for the patient.
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