In this paper, the authors describe a tool to map the patient experience--developed during a healthcare project using a human-centred design research approach. The integrated tool for patient journey mapping addresses the shortcomings of existing methodologies by supporting multidisciplinary practitioners in designing healthcare solutions that meet the demands of existing constraints, performance improvement, and patient experience. In addition, the authors document how patient journey maps were used on the project to facilitate collaboration among a team of multidisciplinary stakeholders.