Patient Engagement: Heard and Valued
• Describes the characteristics of patient engagement that exclude marginalized
people from participating in patient engagement.
• Outlines the implications of excluding marginalized patients from patient
• Identifies pitfalls throughout the patient engagement process through which
marginalized people may become excluded and identifies strategies to prevent
and overcome these challenges.
• Provides examples from two case studies of programs using the model to
engage marginalized patients in health services planning.